A Metric Model for Intranet Portal Business Requirements
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A Metric Model for Intranet Portal Business Requirements Overview
This is a NAVAL POSTGRADUATE SCHOOL MONTEREY CA report procured by the Pentagon and made available for public release. It has been reproduced in the best form available to the Pentagon. It is not spiral-bound, but rather assembled with Velobinding in a soft, white linen cover. The Storming Media report number is A385024. The abstract provided by the Pentagon follows: This research provides the first theoretical model the Intranet Efficiency and Effectiveness Model (IEEM) for the Family of measures approach to measure Web activity as well as a holistic framework and multi-disciplinary quality paradigm approach not previously derived in viewing and measuring intranet contributions in the context of a corporation's overall critical business requirements. This is accomplished by applying a balanced baseline set of metrics and conversion rations linked to business processes as they relate to knowledge workers, IT managers and business decision makers seeking to increase value. It also outlines who should conduct these measurements and how in the form of a business intelligence team and provides a means in which to calculate return on intranet metrics investment (ROIMI) with a common unit of analysis for both aggregate and sub-corporate levels through forms of the Knowledge Value Added (KVA) and Activity Based Costing (ABC) methodologies.
